12/6/2021»»Monday

Macintosh Pro Laptop

12/6/2021

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

Sep 04, 2020. Battery service. If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance.If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue. Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+.

MacBook ProOut of Warranty
16-inch MacBook Pro$ 199
15-inch MacBook Pro with Retina display$ 199
13-inch MacBook Pro with Retina display$ 199
15-inch MacBook Pro$ 129
13-inch MacBook Pro$ 129
17-inch MacBook Pro (Vintage)$ 179
MacBook AirOut of Warranty
13-inch MacBook Air$ 129
11-inch MacBook Air$ 129

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

ProductAccessory battery service
Magic Keyboard$ 29
Magic Keyboard with Numeric Keypad$ 29
Magic Mouse 2$ 29
Magic Trackpad 2$ 29

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

ModelScreen or external enclosure only (with AppleCare+)Other damage (with AppleCare+)
All Mac models$ 99
$ 299

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.

Apple Limited Warranty and proof of purchase

Macintosh Pro Laptop

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Macintosh

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Migration Assistant copies all of your files to your new Mac so that you don't have to copy your files manually.

  • If your files are currently on a Windows PC, follow the PC migration steps instead.
  • If your new Mac is using OS X Mountain Lion v10.8 or earlier, follow the Mountain Lion migration steps instead.

Check software, settings, and power

  • Install all available Apple software updates on both Mac computers. Install any updates for your third-party apps as well.
  • Make sure that your old Mac is using OS X Lion or later.
  • Make sure that your old Mac has a computer name: Choose Apple menu  > System Preferences, then click Sharing and check the Computer Name field.
  • Connect both computers to AC power.

Connect the computers to each other

  • If both computers are using macOS Sierra or later, just make sure that they're near each other and have Wi-Fi turned on. If either is using OS X El Capitan or earlier, connect them to the same network using Wi-Fi or Ethernet.
  • Or connect them using target disk mode and the appropriate cable or adapter. Then start up your old computer in target disk mode.
  • Or connect your new Mac to a Time Machine backup of your old Mac.

Use Migration Assistant

On your new Mac:

  1. Open Migration Assistant, which is in the Utilities folder of your Applications folder.
  2. Click Continue.
  3. When asked how you want to transfer your information, select the option to transfer from a Mac, Time Machine backup, or startup disk.
  4. Click Continue.

On your old Mac:
If you started your old Mac in target disk mode or are migrating from a Time Machine backup, skip these four steps.

  1. Open Migration Assistant.
  2. Click Continue.
  3. When asked how you want to transfer your information, select the option to transfer to another Mac.
  4. Click Continue.
Pro

On your new Mac:

  1. When asked to select a Mac, Time Machine backup, or other startup disk, click the appropriate icon.
  2. Click Continue. You might see a security code.

On your old Mac:
If you started your old Mac in target disk mode or are migrating from a Time Machine backup, skip these two steps.

Microsoft Pro Laptop Keyboard Protector

  1. If you see a security code, make sure that it's the same code as on your new Mac.
  2. Click Continue.

On your new Mac:

  1. Choose the backup to transfer information from.
  2. Click Continue.

Pro Laptop Computer

Continuing on your new Mac:

Macintosh Pro Laptop

Macintosh Pro Laptop
  1. Select the information to transfer from the backup.
  2. Click Continue to start the transfer. If you have a lot of content, the transfer might take several hours to finish.
Mac pro laptop 2020


In the example above, John Appleseed is a macOS user account. If you transfer an account that has the same name as an account on your new Mac, you're asked to rename the old account or replace the one on your new Mac. If you rename, the old account appears as a separate user on your new Mac, with a separate home folder and login. If you replace, the old account overwrites the account on your new Mac, including everything in its home folder.

After Migration Assistant is done, log in to the migrated account on your new Mac to see its files. If you're not keeping your old Mac, learn what to do before you sell, give away, or trade in your old Mac.

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