12/6/2021»»Monday

Apple Store Mac Pro

12/6/2021

Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

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  • Aug 30, 2020.

How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

How much will it cost?

Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

MacBook ProOut of Warranty
16-inch MacBook Pro$ 199
15-inch MacBook Pro with Retina display$ 199
13-inch MacBook Pro with Retina display$ 199
15-inch MacBook Pro$ 129
13-inch MacBook Pro$ 129
17-inch MacBook Pro (Vintage)$ 179
MacBook AirOut of Warranty
13-inch MacBook Air$ 129
11-inch MacBook Air$ 129

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.

Apple Store Macbook Pro

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

ProductAccessory battery service
Magic Keyboard$ 29
Magic Keyboard with Numeric Keypad$ 29
Magic Mouse 2$ 29
Magic Trackpad 2$ 29

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

ModelScreen or external enclosure only (with AppleCare+)Other damage (with AppleCare+)
All Mac models$ 99
$ 299
Apple macbook pro 2019

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Apple Store Mac Pro 13

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Apple Store Macbook Air Charger

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Helpful topics

We're here to help

Choose a product and we'll guide you to the best solution.

Support by phone

You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region.

Find the number for your location

Online order status

Visit the Order Status page for information about an Apple Online Store order.

Check your order status

Get support anywhere

Apple Macbook Pro 2019

Apple Store Mac Pro

Use the Apple Support app to find answers about your products, talk to an expert, or make a repair reservation.

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