The standard MacBook is Apple’s most affordable model, and it strikes a healthy balance between the power of the MacBook Pro and the portability of the MacBook Air. MacBooks tend to be the best option for students or those who need a durable laptop. Explore the world of Mac. Check out MacBook Pro, iMac Pro, MacBook Air, iMac, and more. Visit the Apple site to learn, buy, and get support.
Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel 'sticky' or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
- MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2018)
- MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2019)
Note: No other Mac notebook models are part of this program.
Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.
The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.
- Find an Apple Authorized Service Provider.
- Make an appointment at an Apple Retail Store.
- Mail in your device to the Apple Repair Center.
To prepare your unit for service, please backup your data.
Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.
This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.
If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.
The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.
If you close your Mac notebook with a camera cover installed, you might damage your display because the clearance between the display and keyboard is designed to very tight tolerances. Covering the built-in camera might also interfere with the ambient light sensor and prevent features like automatic brightness and True Tone from working. As an alternative to a camera cover, use the camera indicator light to determine if your camera is active, and decide which apps can use your camera in System Preferences.
Watch for the green camera indicator light
We design Apple products to protect your privacy and give you control over your information. Our products and features include innovative privacy technologies and techniques designed to minimize how much of your data we — or anyone else — can access. And powerful security features help prevent anyone except you from being able to access your information.
The FaceTime HD camera built into your Mac computer is designed with your privacy in mind and uses a camera indicator light that glows green when the camera is active. So you will always know when the camera is on.
The camera is engineered so that it can’t activate without the camera indicator light also turning on. This is how you can tell if your camera is on.
Control which apps can use the camera
As an added security measure, you can control which apps have access to the built-in camera. Before any app can use your camera in macOS Mojave or later, you must first give it permission. To see which apps have permission to use your camera and to revoke or grant app access, learn how to control access to the camera on your Mac in System Preferences.
If your work environment requires a camera cover at all times
If your work environment requires you to cover the camera on your Mac notebook, follow these guidelines to avoid damaging the display:
- Make sure the camera cover is not thicker than an average piece of printer paper (0.1mm).
- Avoid using a camera cover that leaves adhesive residue.
- If you install a camera cover that is thicker than 0.1mm, remove the camera cover before closing your computer.
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